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Global SaaS Support

We help in unlocking the potential of SaaS companies by offering world-class customer experience and global technical support services, using Indian talent, and increasing their global footprint. We offer a “Follow the Sun” business model to provide services to our global clients. This model is specifically designed for the APAC and EMEA regions to provide them with 24*7 support. Provide additional talent which acts as an extended arm, follows their existing processes, and merges within their existing team.

Get all the advantages of a dedicated Off-shore Team (like better performance, timely delivery, smooth transition, etc), without any off-shore hassles (like Talent, HR, Administration, Regulatory issues, Legal, Tax, Accounts, etc.) through our Virtual Captive Center model.

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Frontline Support

We aim to resolve customers’ issues or any queries about your products or services in the least possible time. All the issues are handled with utmost care and immediately escalated to the appropriate team.

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Inside Sales

By diving deeper into the needs of the customer, our support team is poised to suggest better services or products that can enhance the customer’s experience. Our support team helps with enhancing your customer services and generating revenue for you.

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Professional Service

Our goal is to provide professional services and attain complete customer satisfaction. To achieve this, we work closely with the customers and train them to the expert level. We help them gain the most out of your product.

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Right Talent Selection

We select the right candidate with the skills and ability to add value to your business. Through a series of proven selection and evaluation processes, we select candidates matching your criteria.

Technical Assistance Center

We deliver a world-class support experience for your customers.

We help technology companies grow by providing a world-class customer experience to their customers, supporting global customers across all time zones, and monitoring SLA and support performance metrics. We offer two levels of software support services: TAC Level 2 and TAC Level 3

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TAC Level 2

The core focus of TAC Level 2 is to provide SLA-driven customer support to your customers in their time zone.

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TAC Level 3

Critical issues that were identified at Level 2 are processed at this stage and are resolved by deploying our rich knowledge base and deep domain expertise.

Software Testing & QA Services

We provide a full range of QA software testing services to our clients. Our deep domain knowledge and rich experience allow us to offer best practices in the software testing sphere. We cover all facets of Quality Assurance, starting from QA process consulting to manual and automated testing.

We at WCS India offer Software Quality Assurance that includes a full range of product testing services to companies looking for an independent user’s perspective.

Our Quality Assurance Process

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QA Process Consulting

Evaluate your existing QA processes to ensure that they are current and that you are using the necessary best practices.

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Automated Testing

Improve your testing productivity with our sustainable test automation methodologies and tools.

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Manual Testing

Providing manual product testing services to make sure the software is defect-free and is working as per the requirement specification document.

Start your journey to a better business – Get in touch today.

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