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The core focus of TAC Level 2 is to provide SLA-driven customer support to your customers in their time zone. We use constant research and development to simplify complexities and troubleshooting, devise workarounds, and resolve critical issues with expediency. Our application support services define processes for managing tickets/calls, escalations, and task priorities and build operations guides/manuals to manage tickets and customers.

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Follow the
Sun

A perfect handshake model to deliver seamless services to both local and global customers. Our team in your global customers’ time zone will deliver prompt support to them.

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Process-Driven tickets management

Users can directly log in and register any kind of complaint or feedback. This system usage is according to a defined process to reduce inefficiencies and delays in response.

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Knowledge base
creation

Our team builds the knowledge base for future reference. The ticket resolution time is reduced significantly.

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