Skip to main content

Critical issues that were identified at Level 2 are processed at this stage and are resolved by deploying our rich knowledge base and deep domain expertise. Our application support services team also investigates time-scheduled software maintenance loads for critical, major, and minor defects. Also, quality assurance testing of maintenance loads is provided before delivery. We could create and implement the processes in a way that reduces costs.

Icon for Analysis of Defects

of Defects

Defects that were identified at Level 2 are analyzed and studied by our expert team. At TAC Level 3, these defects are fixed, and their recurrence possibilities are minimized.

Icon for Development of software patches

Development of software patches

Our excellence-driven service team takes care of all the software patch development work like fixing a software bug, upgrading the software if required, and addressing software stability issues and security vulnerabilities.

Icon for Ensure SLAs


A service level agreement, or SLA, is a must to ensure that customers know what they are paying for. It helps in resource planning and optimization as customers can be bucketed based on the plans they have chosen.

Start your journey to a better business – Get in touch today.

Return to top