This edition is specially designed for the MiVoice Business platform and is suitable for single-site contact centres which have up to 50 agents. It is an out-of-the-box solution for ensuring great results for your business.
WCS India brings to you a business-defining solution from Mitel that’s going to solve all the problems pertaining to your contact centre challenges. This is a value-packed solution that combines the best features of the Enterprise edition and has a number of extensive features that makes it a great pick for organizations across the world.
This business edition offers a modular suite of richly layered, feature-loaded applications that reside on the enterprise server.
Management and Reporting Applications
They give you useful operational insights into the performance trends of your client, call accounting, and real-time status. It also offers key management tools that help you track your client’s performance in an even more efficient manner.
Media Distribution and Routing Applications
For building a reliable contact centre, it is important to create a modern, technologically advanced ecosystem with an IVR facility where features like visual tools and drag and drop features can be seamlessly integrated with voice and multimedia workflows and media touch points like social media and email.
Supervisor and Agent Productivity Applications
Flexibility is the key to productive agent performance, and the tools given by this edition enable you to increase productivity by offering CRM integration for remote agents and other phone-based solutions.
Mitel Portfolio Integrations
The integrations that can be extended across our vast portfolio of call centre solutions include: Workforce Management, Quality Monitoring, and Call Recording.
Third-Party Contact Center Applications
Easy access to world-class solutions to its customers. Including, CRM, Workforce Management, Quality Monitoring and Call Recording, Outbound Dialing and Campaign Management, Presence and Chat Engines, and Social Media Monitoring.
Mitel MiCollab
No matter where you are and which device you are using for communication, MiCollab helps you combine mobility and messaging needs into a unique and powerful solution that allows you to collaborate with people productively and proactively.
Mitel 400 Call Center
Highly effective in terms of both customer satisfaction and cost, Mitel 400 call centre solution ensures the quality of service delivered is consistently excellent.
Unified Messaging
The sophisticated messaging solution integrates all your messaging-related services like voicemails, emails, and fax, to ensure that your business communication is well on track. It also has automated, easy-to-use features like call handling, auto-attendance, and message management.
Mitel Voice
Mitel MiVoice unified communications platforms offer a complete range of flexible communications platforms – from modular on-premise solutions to a single, cloud-ready software stream that supports a range of deployment models.
MiVoice Enterprise Manager
Simplifying solution management by making sure that the administration is centralized and repetition in tasks is minimized, this manager allows access to multiple sites from one single interface to increase staff productivity.
MiContact Center Enterprise Edition
This is an Enterprise Edition, again designed for the MiVoice Business platform, and is ideal for contact centres of all sizes.
MiContact Center Workgroup Edition
Similarly designed for the MiVoice Business platform, this edition helps the contact centres which function as independent informal units to deliver excellence-driven customer service.
MiContact Centre for Microsoft Lync
A modern-day customer delight where the agents can effectively reach them via an integrated platform with Microsoft Lync.
MiContact Center
Live
Be it anytime, anywhere, this Cloud-Based solution will enable your contact centre team to deliver excellent service without the tension of location, device, or time.
MiContact Center Outbound
Designed for the MiVoice Business platform, it is a well-suited platform for making sure that a customer base of all sizes is catered to through advanced outbound dialing, scripting, and campaigning services.
MiContact Solidus eCare
A rich suite of seamlessly integrated UCC applications that will help your enterprise have intelligent interaction with your customers.
Mitel Workforce Management
This solution helps you enhance your customer experience by increasing engagement and interaction.
Virtual Resilient High Availability Contact Centres
MiContact Centre offers organizations, trusted and cost-effective options to choose from in case they face a network or a hardware failure.
MiCollab Audio, Web, and Video Conferencing
For easy and impactful dissemination of information, our conferencing solutions help enhance the quality of the collaboration by several notches above and encourage sharing among employees, suppliers, and customers. Easy to use and having audio, video, and web integration, this solution is a must-have for all organizations.
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