WCS India in collaboration with CounterPath, offers Bria Enterprise for your communication and management needs. Bria is a SIP-based VoIP solution, that is cloud-managed, easy to deploy and comprises of all the functions a user needs from a phone, like placing a call, forwarding, and other call control features.
Bria’s interface is easily embeddable into the infrastructure of any small- or large-scale enterprise. Leveraging the enterprise’s already established PBX system, it allows you to place calls through the CRM platform. Softphones, team messaging, management tools, and provisioning are some salient features of Bria.
Bria is your interface for business-class communications
Bria is your interface for business-class communications

Softphone
Call with advanced features - call transfer, forward and more

Cloud Provisioning
Configure only once in the cloud and have settings downloaded into your device

Secure Communications
Encrypted voice and messaging keeps your communications private.


Team Messaging
Team messaging in a single window. Start 1:1 messages or chat rooms

Management Tools
Access call analytics and help desk tools to administer your everyday operations.

Any Device
From desktop to mobile devices, Bria lets you take your communications anywhere
Bria is a SIP-Based VoIP phone available on desktop and mobile-enabling seamless communications whether you’re at a desk, on the move, or work from home.
Bria is a business softphone for all devices
Robust call features in an easy-to-use interface
Access call control features intuitively, from call transfer to call recording to best handle customer communications.
- Call Transfer, Forward, Hold
- Click-to-dial, Auto answer
- Call recording

Check availability with contact presence
All of your contacts are available in your directory with their availability status attached – letting you know who is currently online, on the phone, or available for call transfers.
- Drag and drop or attach files, videos, or images
into messages to share them instantly - Auto-preview links when sharing them in messages
- Screen capture and share via message in two easy clicks!

Import your contacts and start calling
Bring your contacts into Bria from your address books or CRM.
- LDAP & Active Directory
- Microsoft® Outlook (Windows only)
- Mac Address Book

Optimize call quality with HD audio codecs
Bria optimizes your audio quality with automatic codec
selection. Alternatively, select a codec that best suits
your needs.
- G.711, G.722, G.729
- GSM, Speex (NB & WB)
- SILK (NB & WB), Opus

Work remote from desktop or mobile
Bria is designed to be easy and intuitive to use no matter
if you’re on mobile or desktop.
- Push Notification Support
- Call History and Contact Sync

Bria allows you to stay connected with your team anywhere you are. Update everyone in room chat or bring conversations in with 1:1 chat.
Bria brings together the best of team messaging and collaboration tools.
No more one-word response email chains: use our team messaging app
Instant messaging is here to help you answer quick questions and solve problems immediately without going through email.
- Secure 1:1 messages with your team, synced across their devices
- Users can create public and private chat rooms to create channels for group conversations

Collaborate from your team messaging window
Add context to your conversations with integrated file transfer, link previews, and screen-capture sharing.
- Drag and drop or attach files, videos, or images into messages to share them instantly
- Auto-preview links when sharing them in messages
- Screen capture and share via message in two easy clicks!

Bria Enterprise provisioning is your organization’s nexus for rolling out communications. From initial configuration to ongoing management and updates, find all the tools you need to succeed in one place.
How does Bria’s administrator portal simplify deployment?
All your configuration in one place
Set-up your users and VoIP accounts all at once in the cloud. Configurations will be downloaded by Bria once users sign-in. Provisioning makes both administration and on-boarding much easier.

Sign-on with a single number
Users are able to sign onto any Bria installed devices with their business-line numbers. Their settings and contacts will all be imported from the cloud.

Advanced admin tools with Bria Enterprise Platform
Exclusive to Bria Enterprise – Access to over 250 settings, allowing you lock-down Bria by adding and removing features. In addition, access management tools to help you better service users and maintain voice quality.
- Call Analytics
- Help Desk Assistant

Exclusive to the Bria Enterprise Platform- add call analytics and help desk assistant to better monitor and analyze usage, plus remotely troubleshoot end user issues.
Visibilty and insight for proactive and positive CX
Understand how your users use Bria
Available with User Experience module. Measure end-user issues and product usage.
- Number of calls over Wi-Fi vs. 3G vs. 4G
- Number of calls with one-way audio
- User break-down by version, device type, operating system and more

Keep an eye on call quality
Available with User Experience module. Track and visualize key call quality metrics.
- Mean Option Score (MOS) trends
- Jitter rate, Packet loss, Burst/gap loss
- Call volume over time

Understand how your users use Bria
Available with User Experience module. Measure end-user issues and product usage.
- Number of calls over Wi-Fi vs. 3G vs. 4G
- Number of calls with one-way audio
- User break-down by version, device type, operating system and more

Secure signaling and encrypted media comes standard with Bria applications and between your IP PBX, Session Border controller, or UC Platform.
How does Bria secure your communication?
Integrate your application with Bria today! The Bria Desktop API allows third-party applications to control Bria for Mac and Windows softphone.
Gain efficiencies in your workflows
Streamline workflows to increase productivity
Bria Desktop API’s most straightforward usage is to automate or remotely control Bria.
- Automate actions like answer, call and hang up calls
- Integrate with Bria via local websocket REST API
- Make Bria part of your own application workflow

Track call activity easily and efficiently
Use the Bria Desktop API to automate call tracking and keep records that help facilitate sales and customer service reporting.
- Monitor call activity with API integrations
- Keep track of call volume, length of calls, and contacts via Caller ID
- Integrate with CRMs like Microsoft Dynamics, Salesforce, SAP, Zoho, and others

Build and customize with third-party applications
Leveraging the Bria Desktop API, developers can build and customize applications that provide access to or control over Bria’s robust Unified Communication features.
- Integrate SIP and XMPP messaging with the desktop API
- Create advanced call automation like call holds and transfers
- Allow devices to richly integrate with Bria via desktop API calls

Talk to Us
Ask us a question or talk to one of our experts. Email us or call us at
+0124 419 8941