Mitel Performance Analytics is a proactive fault and performance management solution that monitors and manages an organization’s unified communications network to improve user experience and optimize IT resources.
Available as part of the Mitel Premium Software Assurance subscription, it can proactively monitor and detect potential voice and network quality issues before they become major problems, ensuring faster problem resolution and reliable network performance.
Optimize performance and prevent downtime with continuous monitoring, real-time alerts, secure remote access, and proactive support.
Get better network performance for your business with
Mitel Performance Analytics & Mitel Performance Analytics Plus.
Mitel Performance Analytics
Mitel Performance Analytics offers tools and features for the proactive management of network performance, enabling the detection, troubleshooting, and resolution of voice quality issues. With round-the-clock monitoring, alerts, testing tools, and remote access, this solution ensures reliable network performance and provides valuable insight for further improvements. To learn more about the latest release and how Mitel Performance Analytics can benefit your business, check out the video below.
Mitel Performance Analytics Plus
Mitel Performance Analytics Plus offers a single-user interface for managing network performance and saving time on repetitive tasks. It includes an operations scheduler, inventory reports, and set inventory features to complement the capabilities of Mitel Performance Analytics. To see how you can centralize solution administration and performance management with Mitel Performance Analytics Plus, check out the video below.
Key Mitel Performance Analytics Benefits
Ensure end-to-end service delivery
- Correlate MPA data with your existing monitoring tools to design end-to-end services.
- Align monitored objects into business for your Mitel services by designing, managing, and sharing custom SLAs.
Resolve Incidents faster
- Detect the root cause of service disruptions faster.
- Pinpoint latency problems and who owns them.
- Visualize the impact of issues on Mitel UC service delivery and Teams performance to prioritize network and infrastructure fixes.
Reduce Alert Management time and costs
- Link your MPA and network alerts to Service Incidents that are sent directly to your ITSM tools.
- Event noise is reduced by up to 90%.
- Gain complete insight into Service incident resolution.
Monitor Mitel services alongside Microsoft Teams service quality
- Real-time monitoring of Team calls, meetings, and collaborative features.
- Track and report every bad call with actionable data.
- Examine the path to the cloud from your users to Microsoft Teams services.
Key Mitel Performance Analytics Features
Mitel UC Service Map
- Detect potential problems proactively before they become service problems.
- Determine if supplier services are impacting Mitel UC service delivery.
- Resolve latency problems in seconds.
Elasticsearch Power
- Find and match any IT asset in your entire environment by leveraging the Elasticsearch engine.
- For easier post-mortem analysis and continuous service improvement, create customized incident reports.
Service Level Dashboards
- Display the status of all your services for all your clients or business locations on a single glass panel.
- Create custom live dashboards for your clients and business lines.
All your cloud services are under a single pane of glass
- Monitor Mitel servers and service delivery status from one single pane of glass in real-time, regardless of where they are hosted.
- Monitor Public Cloud services and expand your MPA capabilities through integration with Microsoft Azure and 365, Google Cloud, and Amazon Web Services
| Feature | MPA | MPA Plus |
|---|---|---|
| Remote Access | ||
| Monitoring | ||
| Mitel Application Monitoring | ||
| Voice Quality | ||
| Cloud or On-premises System deployment | ||
| SDigital and SIP Trunk Utilization | ||
| SIP Detect & OMM Support | ||
| Teleworker and SIP Trunk Voice Quality | ||
| Softphone Voice Quality | ||
| Advanced VQ Reporting | ||
| Trunk Reports & Traffic Analytics | ||
| AWV Port Usage Reporting | ||
| Emergency Response Alarms | ||
| User / Set / Service Inventory |
Talk to Us
Ask us a question or talk to one of our experts. Email us or call us at
+0124 419 8941