MiContact Center Enterprise Edition is designed for the MiVoice Business platforms and can work for contact centers of varying sizes- from small ones to big sophisticated centers. It ensures continuity in your business by offering a resilient solution that takes care of all challenges faced by a contact center. Be it voice and multimedia routing, custom reporting, or integrations for CRM and WFM, this solution delivers to its optimum best with the MiVoice Business communications platform.
This edition offers the services with the help of certain applications that work with the combination of the MiVoice Business communications platform and automatic call distribution software.
Management and Reporting Applications
These applications give you useful operational insights into the performance trends of your clients, call accounting, and real-time status. It also offers key management tools that help you track your client’s performance in an even more efficient manner.
Media Distribution and Routing Applications
For building a reliable contact centre, it is important to create a modern, technologically advanced ecosystem where features like visual tools and drag and drop features can be seamlessly integrated with voice and multimedia workflows and media touch points like social media and email.
Supervisor and Agent Productivity Applications
Flexibility is the key to productive agent performance, and the tools given by this edition enable you to increase productivity by offering CRM integration for remote agents and other phone-based solutions. Mitel offers you the best in every way.
Mitel Portfolio Integrations
The integrations that can be extended across our vast portfolio of call center solutions include Workforce Management, Outbound Dialling, Campaign Management, Quality Monitoring, and Call Recording.
Third-Party Contact Center Applications
Mitel works with a number of third-party companies to provide easy access to world-class solutions(CRM, Social Media Monitoring, Chat Engines, and Presence) to its customers.
Mitel MiCollab
No matter where you are and which device you are using for communication, MiCollab helps you combine mobility and messaging needs into a unique and powerful solution that allows you to collaborate with people productively and proactively.
Mitel 400 Call Center
Highly effective in terms of both customer Satisfaction and cost, Mitel 400 call centre solution ensures the quality of service delivered is consistently excellent.
Unified Messaging
The sophisticated messaging solution integrates all your messaging-related services like voicemails, emails, and fax, to ensure that your business communication is well on track. It also has automated, easy-to-use features like call handling, auto-attendance, and message management.
Mitel Voice
Mitel MiVoice unified communications platforms offer a complete range of flexible communications platforms – from modular on-premise solutions to a single, cloud-ready software stream that supports a range of deployment models.
MiVoice Enterprise Manager
Simplifying solution management by making sure that the administration is centralized and repetition in tasks is minimized, this manager allows access to multiple sites from one single interface to increase staff productivity.
MiContact Center Business
This edition is specially designed for the MiVoice Business platform and is suitable for single-site contact centres which have up to 50 agents. It is an out-of-the-box solution for ensuring great results for your business.
MiContact Center Workgroup Edition
Similarly designed for the MiVoice Business platform, this edition helps the contact centres which function as independent informal units to deliver excellence-driven customer service.
MiContact Centre for Microsoft Lync
A modern-day customer delight where the agents can effectively reach them via an integrated platform with Microsoft Lync.
MiContact Center
Live
Be it anytime, anywhere, this Cloud-Based solution will enable your contact centre team to deliver excellent service without the tension of location, device, or time.
MiContact Center Outbound
Designed for the MiVoice Business platform, it is a well-suited platform for making sure that a customer base of all sizes is catered to through advanced outbound dialing, scripting, and campaigning services.
MiContact Center Solidus
A rich suite of seamlessly integrated UCC applications that will help your enterprise have intelligent interaction with your customers.
Mitel Workforce Management
This solution helps you enhance your customer experience by increasing engagement and interaction.
Virtual Resilient High Availability Contact Centres
MiContact Centre offers organizations, trusted and Cost-effective options to choose from in case they face a network or a hardware failure.
MiCollab Audio, Web, and Video Conferencing
For easy and impactful dissemination of information, our conferencing solutions help enhance the quality of the collaboration by several notches above and encourage sharing among employees, suppliers, and customers. Easy to use and having audio, video, and web integration, this solution is a must-have for all organizations.
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