ENHANCED CHAT BOT FEATURES Conversational AI that truly enhances the customer journey
Automate your less essential chats around the clock
With 15% of chats resolved through automated data collection and prioritization, your human advisors can focus on their strengths: engaging, delighting, and converting customers.
Identify, welcome, and lead through personalization.
Employ intelligent page rules driven by factors like location, membership, URL, and beyond, to automate a personalized approach for your customers.
Personalize each and every interaction
Skip generic chatbot dialogues. Automate tailored replies using your business data through seamless integrations with your CRM and data systems.
A chatbot designed for learning, engaging, and nurturing
Leveraging NLP and machine learning, Talkative’s Chatbot Advisor can be educated to identify intentions and provide responses to inquiries. As a result, you can capture interest, gather information, and generate leads through top-tier automation.
Resolve conflicts and educate through smart escalation
Talkative’s chatbots swiftly transition to live chat and video advisors. Once connected, the chatbot remains engaged, suggesting responses and gaining insights from advisor recommendations.
In the meantime, supervisors have the ability to design dashboards for tracking various chatbot interactions, analyzing chatbot sentiment, and exploring much more.