VoIP SIP softphone solutions for all devices

WCS India in collaboration with CounterPath, offers Bria Enterprise for your communication and management needs. Bria is a SIP-based VoIP solution, that is cloud-managed, easy to deploy and comprises of all the functions a user needs from a phone, like placing a call, forwarding, and other call control features. 

Bria’s interface is easily embeddable into the infrastructure of any small- or large-scale enterprise. Leveraging the enterprise’s already established PBX system, it allows you to place calls through the CRM platform. Softphones, team messaging, management tools, and provisioning are some salient features of Bria. 

Bria is your interface for business-class communications

Softphone

Call with advanced features - call transfer, forward and more

Cloud Provisioning

Configure only once in the cloud and have settings downloaded into your device

Secure Communications

Encrypted voice and messaging keeps your communications private.

Team Messaging

Team messaging in a single window. Start 1:1 messages or chat rooms

Management Tools

Access call analytics and help desk tools to administer your everyday operations.

Any Device

From desktop to mobile devices, Bria lets you take your communications anywhere

Softphone

Bria is a SIP-Based VoIP phone available on desktop and mobile-enabling seamless communications whether you’re at a desk, on the move, or work from home.

Bria is a business softphone for all devices

Crystal clear audio

Good communication starts with superior audio quality. With advanced codec selections we get your people talking.

Desktop or mobile

Take communications anywhere and everywhere with apps for Windows and Mac desktops and iOS and Android devices.

Any VoIP Provider

Bria has superior interoperability and is easily configured to work with market leading VoIP services and solutions.

Provisioned Settings

Simply download and sign-in using your corporate credentials. Cloud provisioning simplifies and shortens deployment time.

Robust call features in an easy-to-use interface

Access call control features intuitively, from call transfer to call recording to best handle customer communications.

Call Transfer, Forward, Hold
Click-to-dial, Auto answer
Call recording

Robust call features in an easy-to-use interface

Check availability with contact presence

All of your contacts are available in your directory with their availability status attached – letting you know who is currently online, on the phone, or available for call transfers.

Drag and drop or attach files, videos, or images
into messages to share them instantly
Auto-preview links when sharing them in messages
Screen capture and share via message in two easy clicks!

Check availability with contact presence

Import your contacts and start calling

Bring your contacts into Bria from your address books or CRM.

LDAP & Active Directory
Microsoft® Outlook (Windows only)
Mac Address Book

Optimize call quality with HD audio codecs

Bria optimizes your audio quality with automatic codec
selection. Alternatively, select a codec that best suits
your needs.

G.711, G.722, G.729
GSM, Speex (NB & WB)
SILK (NB & WB), Opus

Optimize call quality with HD audio codecs

Work remote from desktop or mobile

Bria is designed to be easy and intuitive to use no matter
if you’re on mobile or desktop.

Push Notification Support
Call History and Contact Sync

Team Messaging

Bria allows you to stay connected with your team anywhere you are. Update everyone in room chat or bring conversations in with 1:1 chat.

Bria brings together the best of team messaging and collaboration tools.

Chat 1:1 or 1: many with chat rooms

Skip the inbox and send quick messages to team members to get things done or create a room to collaboratively chat.

Drag and drop to share your files

Simply drag and drop documents into the 1:1 chat window to share your files, skipping emails and attachments.

Link previews and screen captures

Share gifs and memes inline with your messages, and screen grabs can be captured and shared in two clicks.

Sync Across Desktop and Mobile

Never miss a message with messages synced between desktop and mobile apps!

No more one-word response email chains: use our team messaging app

Instant messaging is here to help you answer quick questions and solve problems immediately without going through email.

Secure 1:1 messages with your team, synced across their devices
Users can create public and private chat rooms to create channels for group conversations

No more one word response email chains use our team messaging app

Collaborate from your team messaging window

Add context to your conversations with integrated file transfer, link previews, and screen-capture sharing.

Drag and drop or attach files, videos, or images into messages to share them instantly
Auto-preview links when sharing them in messages
Screen capture and share via message in two easy clicks!

Collaborate from your team messaging window

Cloud Provisioning

Bria Enterprise provisioning is your organization’s nexus for rolling out communications. From initial configuration to ongoing management and updates, find all the tools you need to succeed in one place.

How does Bria’s administrator portal simplify deployment?

Add or remove users and devices

Scale your user and device counts all in one place, without having to distribute physical activation keys.

Set-up your SIP accounts all at once

No more device-by-device set-up. All your settings will be input in the cloud and provisioned down when your users sign-in.

1 Platform: Users, Billing, Analytics

All your management needs are available in a single web portal.

Single sign on for all communications

Download and install Bria to start communicating. No additional set-up required!

All your configuration in one place

Set-up your users and VoIP accounts all at once in the cloud. Configurations will be downloaded by Bria once users sign-in. Provisioning makes both administration and on-boarding much easier.

Sign-on with a single number

Users are able to sign onto any Bria installed devices with their business-line numbers. Their settings and contacts will all be imported from the cloud.

Advanced admin tools with Bria Enterprise Platform

Exclusive to Bria Enterprise – Access to over 250 settings, allowing you lock-down Bria by adding and removing features. In addition, access management tools to help you better service users and maintain voice quality.

Call Analytics
Help Desk Assistant

Advanced Admin tools with Bria Enterprise Platform

Management Tools

Exclusive to the Bria Enterprise Platform- add call analytics and help desk assistant to better monitor and analyze usage, plus remotely troubleshoot end user issues.

Visibilty and insight for proactive and positive CX

Permission-based client logging

Users can send troubleshooting logs that capture settings and network configuration so administrators can quickly pinpoint and resolve issues.

Pinpoint voice quality issues in your network

See reports on critical analytics and Voice Quality Monitoring (VQM) data that summarize service quality, device usage, and feature usage

Gain unique insight from edge-client perspective

Address headset and client configuration issues from one central location. Isolate wi-fi vs. mobile network issues.

Data visualizations make reporting easy

Call cloud, pie charts, and other visualizations make data easy to interpret and dashboards are customizable for each administrator.

Understand how your users use Bria

Available with User Experience module. Measure end-user issues and product usage.

Number of calls over Wi-Fi vs. 3G vs. 4G
Number of calls with one-way audio
User break-down by version, device type, operating system and more

Keep an eye on call quality

Available with User Experience module. Track and visualize key call quality metrics.

Mean Option Score (MOS) trends
Jitter rate, Packet loss, Burst/gap loss
Call volume over time

Understand how your users use Bria

Available with User Experience module. Measure end-user issues and product usage.

Number of calls over Wi-Fi vs. 3G vs. 4G
Number of calls with one-way audio
User break-down by version, device type, operating system and more

Security & MDM

Secure signaling and encrypted media comes standard with Bria applications and between your IP PBX, Session Border controller, or UC Platform.

How does Bria secure your communication?

Transport Layer Security

Leveraging TLS, Bria ensures privacy and data security, encrypting communications between your call platform or VoIP server and Bria application.

Secure RTP

Bria uses Secure Real-time Transport Protocol to provides confidentiality, message authentication, and replay protection to audio and video media streams.

Secure LDAP

The Bria Enterprise Provisioning platform uses Secure LDAP to ensure encryption between Bria and interactions with other servers within the enterprise or organization.

MDM Compatibility

Exclusive to Bria Enterprise – ensure an extra layer of security with the ability to lock or remotely wipe containers with supported MDM frameworks on employee’s devices.

Desktop API

Integrate your application with Bria today! The Bria Desktop API allows third-party applications to control Bria for Mac and Windows softphone.

Gain efficiencies in your workflows

Automate Processes

Have your code, rather than your people, manage the work and streamline internal workflows.

Respond Faster

Build click-to-call, message sending, and contact retrieval functions to get work done faster.

CRM Integration

Already tested and in use with Salesforce, Microsoft Dynamics, SAP, Zoho and others.

Adapt Easily

When needs or processes change, easily adapt with our standards-based components.

Streamline workflows to increase productivity

Bria Desktop API’s most straightforward usage is to automate or remotely control Bria.

Automate actions like answer, call and hang up calls
Integrate with Bria via local websocket REST API
Make Bria part of your own application workflow

Streamline workflows to increase productivity

Track call activity easily and efficiently

Use the Bria Desktop API to automate call tracking and keep records that help facilitate sales and customer service reporting.

Monitor call activity with API integrations
Keep track of call volume, length of calls, and contacts via Caller ID
Integrate with CRMs like Microsoft Dynamics, Salesforce, SAP, Zoho, and others

Track call activity easily and efficiently

Build and customize with third-party applications

Leveraging the Bria Desktop API, developers can build and customize applications that provide access to or control over Bria’s robust Unified Communication features.

Integrate SIP and XMPP messaging with the desktop API
Create advanced call automation like call holds and transfers
Allow devices to richly integrate with Bria via desktop API calls

Build and customize with third-party applications

For a call center environment, this is a tool they have to look at all day long, every day ... What we liked about Bria, and eventually cleverphone, is the design of the user interface and readability of live call dialog – call timer, caller ID, transfer call options – which help streamline call center operations and make it a pleasure to work with.

Marc Javanshad, Applications Manager, Cleverbridge

We pride ourselves on delivering top of the line services and solutions, and our existing softphones just weren’t cutting it. We needed a solution that would be dependable and easy to manage and provide a consistent user experience. CounterPath delivered it all.

Eric Bucher, CEO, Callsprout

Talk to Us

Ask us a question or talk to one of our experts. Email us or call us at
+91 956 046 1791

Contact Us

VoIP Softphones

Bria is your interface for business-class communications

Bria is your interface for business-class communications

Softphone

Cloud Provisioning

Secure Communications

Team Messaging

Management Tools

Any Device

Softphone

Bria is a business softphone for all devices

Crystal clear audio

Desktop or mobile

Any VoIP Provider

Provisioned Settings

Robust call features in an easy-to-use interface

Check availability with contact presence

Import your contacts and start calling

Optimize call quality with HD audio codecs

Work remote from desktop or mobile

Team Messaging

Bria brings together the best of team messaging and collaboration tools.

Chat 1:1 or 1: many with chat rooms

Drag and drop to share your files

Link previews and screen captures

Sync Across Desktop and Mobile

No more one-word response email chains: use our team messaging app

Collaborate from your team messaging window

Cloud Provisioning

How does Bria’s administrator portal simplify deployment?

Add or remove users and devices

Set-up your SIP accounts all at once

1 Platform: Users, Billing, Analytics

Single sign on for all communications

All your configuration in one place

Sign-on with a single number

Advanced admin tools with Bria Enterprise Platform

Management Tools

Visibilty and insight for proactive and positive CX

Permission-based client logging

Pinpoint voice quality issues in your network

Gain unique insight from edge-client perspective

Data visualizations make reporting easy

Understand how your users use Bria

Keep an eye on call quality

Understand how your users use Bria

Security & MDM

How does Bria secure your communication?

Transport Layer Security

Secure RTP

Secure LDAP

MDM Compatibility

Desktop API

Gain efficiencies in your workflows

Automate Processes

Respond Faster

CRM Integration

Adapt Easily

Streamline workflows to increase productivity

Track call activity easily and efficiently

Build and customize with third-party applications

Talk to Us